If you think you’re paying too much for cable, you are…but you knew that already. Notice I said you need to negotiate your cable bill, not cancel. This is not another article telling you to ditch your cable provider. Cable is not yet entirely a thing of the past, so I’m not telling you to pick up an HD antenna, a streaming service, and call it a day. No, the truth is, TV is important in my house, it is something my wife and I enjoy. I couldn’t imagine life without a DVR, as bad as that sounds. I’ve had friends that have cancelled cable because it’s too expensive, they now watch shows on their laptop, stream baseball games on their phone, and watch commercials on their HD antenna…to me, that sounds horrible.
There is something you can do about it, immediately I might add…which is, threaten to cancel. I have the large cable provider with a reputation of having bad customer service (pretty tough to figure out, I know). Their customer service department does usually hold up to their reputation, but the truth is, they really do have the best cable/internet service, but it is costly. Once your promotion period is over, you could see your bill increase upwards of $100 each month, reaching almost $200…that’s where most cancel and go an alternate route.
Whether your promo period has just ended or you’ve been paying too much for a while, you need to put in a call to the billing department now. Tell them that you really enjoy the service, but the bill is now just too high, and you want to lock into a new contract. Mention you really don’t want to cancel, but will if it’s too high. They will give you a quote of a new contract, and if it’s still too high, tell them you’ll think about it and hang up. This is where you look up the CEO’s email address. Write and give a summary of your conversation, mention again you do not want to cancel, but the bill is just too high to continue, and that customer service could not work with you to resolve. Someone from the CEO’s office will quickly contact you. Their job is to resolve the issue, so they will give you the best contract option available to give.
I had a family member recently complaining that she’s paying too much for cable and I asked if she threatened to cancel. She said no, she didn’t feel like “dealing with all of that”, going through the prompts, verifying information, and then being on the phone a long time going back and forth. Well if she wants to continue to spend $50-100 more a month than she needs to, that’s on her. I’m locked in for the next two years with a low payment, and in two years when it goes back up, I’ll do the same thing.